Checkout Help

Need more help with your checkout?

If you are unsure about which part of the purchase process is preventing you from checking out, have a look at the sections below that consist of instructions for how to use our purchase forms.

Each section matches the headings on the purchase page. 

• Browser Issues
  • It may be really helpful to check for browser issues first. If you have a valid form of payment but can’t check out, it may possibly be due to an issue related to your browser. Try these troubleshooting steps:
    ● Make sure you are using the most up-to-date version of your browser
    ● Clear your cache, or test the purchase from an incognito browser window
    ● Disable any browser extensions
    ● Contact your bank to verify their credit card is working properly
    
• Coupon Code
  • From time to time, The Hail Reporter may issue a promotional coupon code for a temporary discount on our services.
    If you have a coupon code:
    1. Enter it in the space marked “Coupon Code“
    2. Click the button that says “Apply Coupon“
    Our coupon codes are case sensitive, so be sure to enter it exactly as published.
    Once you have entered a valid coupon code, a notification will appear, affirming that the coupon has been applied, and showing your adjusted purchase price.
    
• Create Profile
  
  • Here are some best practices when it comes to creating a profile to make a purchase on our website.
    First and Last Name
    Enter your first and last name exactly as it appears on the credit card you intend to use for this purchase.
    Email Address
    Once you enter the email address that you want to use for your Hail Reporter account, you will receive a confirmation email regarding your subscription purchase, as well as any email hail alerts that you opt in for. Be careful not to ignore this email, as it contains a link to verify your account, along with your temporary password for you to make your first log in. Please note that if you intend to pay with PayPal, the email address does NOT necessarily have to be the email address that is associated with your PayPal account.
    Username
    Your username should contain letters and numbers only, and no spaces.
    i.e.
    Johnsmith
    Johnsmith37
    Smithroofing
    
    After your first log in using your temporary password, you’ll be able to change your temporary password to one of your choosing.
    
• Billing Method
  
  • In our Billing Method section, we offer 7 payment types. Once you choose a payment type, please fill out the fields that pop up as a result of your choice.
    
    
    • PayPal
      If you select PayPal from the list of payment options, the “Check out with PayPal” button will appear. When you click this button, you will be directed to Paypal’s secure checkout page, where you can enter your PayPal account information to complete the purchase.
      Visa
      You will be asked to enter your card details:
      ● 16 digits with no spaces or dashes
      ● Card expiration date (mm/yyyy)
      ● Card security code (3-digit number printed on the back of the card. Visa calls this code a “CVV2“, which stands for “Card Verification Value“.)
      Mastercard
      You will be asked to enter your card details:
      ● 16 digits with no spaces or dashes
      ● Card expiration date (mm/yyyy)
      ● Card security code (3-digit number printed on the back of the card. Mastercard calls this code a “CVC2“, which stands for “Card Validation Code“.)
      Discover
      You will be asked to enter your card details:
      ● 16 digits with no spaces or dashes
      ● Card expiration date (mm/yyyy)
      ● Card security code (3-digit number printed on the back of the card. Discover calls this code a “CVC2“, which stands for “Card Validation Code“.)
      American Express
      You will be asked to enter your card details:
      ● 15 digits with no spaces or dashes
      ● Card expiration date (mm/yyyy)
      ● Card security code (4-digit number printed on the front of the card. American Express calls this code a “CID” or a “Unique Card Code“.)
      Maestro
      You will be asked to enter your card details:
      ● 16 digits with no spaces or dashes
      ● Card expiration date (mm/yyyy)
      ● Card security code (3-digit number printed on the back of the card. Maestro calls this code a “CVC2“, which stands for “Card Validation Code“.)
      Unlike most other cards, Maestro will also prompt you to enter your “Card Start Date” or “Issue Number”. Enter that number in this format: mm/yyyy.
      Solo
      You will be asked to enter your card details:
      ● 16 digits with no spaces or dashes
      ● Card expiration date (mm/yyyy)
      ● Card security code (3-digit number printed on the back of the card.
      Unlike most other cards, Solo will also prompt you to enter your “Card Start Date” or “Issue Number”. Enter that number in this format: mm/yyyy.
      
  • Where to find your card’s security code.
    • Most credit/debit cards have a 3-digit security code on the back. American Express cards, however, have a 4-digit security code on the front of the card.
      
      
• Billing Address
  
  • In the Billing Address section, please enter the information that is associated with the credit card you intend to use. Enter the exact street address, city, country, and zip code associated with your credit card account. This can get tricky if you have multiple accounts, or if you have moved since an account was created, so be sure you have the latest billing address information on hand. Getting the address wrong will result in the transaction being denied.
    
• Checkout Now
  
  • When your transaction is successful, you will see a notification to let you know that your checkout is complete. You will also receive a confirmation email, which includes your temporary password.
    Log in using your new username and temporary password, and choose the settings you want for your account.

Ready to try your purchase again?

Still having trouble with checking out? Please fill in the contact form below and we’ll help you solve your checkout issues as quickly as we can.

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